Service requests are raised on individual assets and represent a separate item from inspections and work package operations.
Service requests can be used to raise supplementary or emergency work, and can be grouped together in work packages for your crews or contractors to undertake,.
When viewing an asset, any service requests that have previously been raised on an asset can be seen in the red Outstanding work section. Click to expand and view any such service requests.
To raise a new service request, scroll to the bottom of the page and click Request Work to raise a new request.
Tick the required work to be done from the list of available requests. The list can be customised so it may appear different in your specific system.
Once selected, enter the supplementary information as required.
You can select more than one request to raise at a time. Each selection will be raised as a separate task on the asset.
Once you have selected all the relevant tasks, and entered any supplementary information, scroll down and click Send.
The service request is raised on the asset and can be seen in the Outstanding Work section.
